dagelan Platform Privacy Notice

This page describes what we collect when you use dagelan and how we keep that data protected. We at dagelan collect personal information — your email, identity documents, payment details, and betting activity — to verify your account, process your deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and comply with applicable regulations.

Our servers and data processors may be located outside your jurisdiction. We use encryption and secure protocols to protect your information from unauthorized access. We do not sell your personal data to third parties, but we may share limited information with our payment processors, compliance teams, and legal authorities if required by law.

By using dagelan, you accept this privacy policy. If you have questions about how we handle your data, contact our support team via live chat, email, or in-app messaging.

What Information We Collect on dagelan

We at dagelan collect several categories of information when you register and use our platform:

• Account information: Your email address, password hash, preferred language, and account creation date.
• Identity documents: Government-issued ID, passport, or driver's license for KYC verification. We store these securely and do not share them with third parties without legal requirement.
• Proof of residence: Utility bill, bank statement, or government correspondence dated within three months to confirm your address.
• Payment details: Your payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account) and transaction history. We do not store full card numbers — only transaction references.
• Betting activity: Your stakes, market selections, outcomes, and account balance for football (Liga 1, Piala Indonesia, Piala AFF, Champions League), live-dealer tables, slots, and esports betting.
• Device and browser information: Your IP address, browser type, and operating system to detect fraud and improve platform stability.
• Support communications: Chat transcripts, email records, and in-app messages when you contact our team about account issues, payment problems, or game disputes.

How We Use Your Information on dagelan

We use your data for the following purposes:

• Account verification: We verify your identity and residence through KYC to comply with regulatory standards and prevent fraud.
• Payment processing: We process your deposits and withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and banks. Our payment processors receive only the information necessary to complete your transaction.
• Fraud detection: We analyze your IP address, device fingerprint, betting patterns, and account activity to detect suspicious behavior and protect your account.
• Legal compliance: We may disclose your data to regulators, tax authorities, or law enforcement if required by applicable law in your jurisdiction.
• Customer support: We access your account history and communications when you contact us about disputes, technical issues, or account recovery.
• Platform improvement: We use anonymized usage data to improve our platform's performance and user experience.

Third-Party Processors and Our dagelan Policy

We at dagelan work with third-party service providers to operate our platform. These include payment processors, hosting providers, and compliance vendors. We ensure all third parties agree to protect your data and use it only for the purposes we specify.

Your data may be transferred to servers located outside your jurisdiction — for example, to data centers in other countries. We maintain the same security and privacy standards regardless of server location. We do not transfer your data to countries with weaker privacy protections without appropriate legal safeguards.

Your Rights Regarding Data on dagelan

Depending on your jurisdiction, you may have rights to access, correct, or delete your data. You can request a copy of your information stored on dagelan, update your email or contact details, or request deletion of non-essential data (such as old support chat transcripts) within standard retention periods.

We may retain identity documents and transaction history for compliance purposes, even after account closure, as required by law. We cannot delete data that is legally mandated to retain, but we will anonymize or restrict access where possible. To exercise your data rights, contact our support team and we will respond within standard business windows.

Cookies and Tracking on Our dagelan Platform

We at dagelan use cookies and similar technologies to maintain your login session, remember your language preference, and track your browsing behavior on our platform. Essential cookies are required for dagelan to function (login, session management). Optional cookies help us understand how you use our platform and improve your experience.

You can disable cookies in your browser settings, but this may limit dagelan functionality (you may be logged out frequently or lose your language preference). We do not use third-party tracking cookies to follow you across other websites. Our analytics are collected internally to measure platform usage and identify technical issues.

Data Retention and Account Closure on dagelan

We retain your account data according to regulatory requirements and operational necessity. Identity documents and KYC information are retained for at least five years after account closure to comply with anti-money laundering standards. Transaction history is retained for accounting and dispute resolution purposes.

If you close your dagelan account, we do not immediately delete all your data. We retain records necessary for regulatory compliance, tax reporting, and dispute resolution. Non-essential information may be deleted upon request. If you believe your data is being retained unnecessarily, contact our support team.

Jurisdiction and Data Protection Laws

Our services are available only where local law permits. We do not knowingly collect data from users in prohibited jurisdictions. If you are accessing dagelan from a region where online wagering is illegal, you are responsible for compliance with local law — we do not provide legal advice regarding your jurisdiction's regulations.

This privacy policy does not override your statutory rights in your region of residence. If your jurisdiction has specific data protection laws (such as GDPR or equivalent regional standards), those laws may provide you with additional rights beyond what we describe here.

If you have privacy concerns or suspect unauthorized access to your dagelan account, contact our support team immediately via live chat, email, or in-app messaging. We investigate all reports of data misuse and respond within standard business windows.